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Kipu Health, a leader in healthcare technology, provides transformative solutions for treatment centers through its Electronic Medical Records (EMR) and Revenue Cycle Management (RCM) products.
While these tools offer extensive functionality, onboarding and training posed significant challenges, often leaving users overwhelmed. We partnered with Kipu Health to create a comprehensive eLearning ecosystem, transforming their training model into an accessible and engaging experience.
Kipu’s EMR and RCM products are rich in features, designed to cater to the intricate needs of behavioral health organizations. However, their complexity led to steep learning curves, frequent support requests, and prolonged onboarding cycles. These challenges hindered users’ ability to fully leverage the products, creating bottlenecks for Kipu’s growth and customer satisfaction.
To address these issues, we developed an interactive eLearning ecosystem tailored to Kipu’s user base. The platform featured multimedia modules, including step-by-step demonstrations, engaging video tutorials, and detailed infographics. By incorporating visual storytelling, we presented frequent scenarios and workflows in ways that resonated with users, enhancing both understanding and retention.
Our human-centered design process ensured that the training materials aligned seamlessly with Kipu’s branding while prioritizing user experience. Starting with a deep analysis of Kipu’s training requirements, we outlined a structured learning path. Each module was tested iteratively with real users, allowing us to refine content based on feedback. The final product was integrated into Kipu’s Learning Management System (LMS), providing users with on-demand access to high-quality training resources.
"Kungali has done a wonderful job adapting our processes, learning our tools, and is always looking for ways to make our partnership more effective! They are a fantastic extension of our team and provide a huge value-add in the design and delivery of product-focused results for our clients."
Moriah Ujano, Training Director
The eLearning ecosystem transformed Kipu’s onboarding process, reducing the time required to train new users while significantly lowering the volume of support requests. Users gained confidence in navigating the EMR and RCM systems, leading to higher satisfaction and adoption rates. For Kipu Health, the new platform meant a more empowered user base and a stronger focus on innovation and client success.
